Wukong CRM | The Ideal CRM for Your Success
Today CRM is a widely known software to almost all companies and it’ s well known for its better customer satisfaction, higher efficiency, streamline business processes and automatic reports. Among all these benefits, the first and most important one is customer satisfaction. Without it, your business can be frustrating and meaningless. No matter what your industry, no matter what your size and no matter what your goal, customer-centered idea is the first key point you need to pay attention to. To achieve higher customer satisfaction, some preparations are indispensable. And a CRM software can make all these preparations well in one platform.
Enhance Business Efficiency
Afraid of customers communication and companies notification mixed together? Don’t worry. All information and communications related to customers keep in the history records which includes their basic info, follow-up records, contracts, payment and further opportunities. With these information, your colleagues can find out the next step to follow up the customer if you are unavailable. And notifications of your company are displayed in one layout with clear date and notes.
Too many things to do and cannot find out the most important one or lost your work rhyme? All of your tasks are classified according to their different types, owners, statues and priority. In addition, you can add tags to define tasks according to their features. CRM makes it possible to assess the certain task you need and clearly arrange your business processes.
Unclear about your approval progress? You can see the approvals initiated by you or waiting for your approval. With the help of CRM, your business is as simple as playing your cellphone without piles of files or complicated processes. CRM system provides all things you can imagine.
Customize Layout according to Your Needs
There is an old saying: “There are a thousand Hamlets in a thousand people's eyes.” And there are a thousand CRM in a thousand companies. Enterprises in different industry have different demands to CRM. And even companies in the same industries needs their own CRM solutions. While the using of CRM, you can customize word fields you want in layout to better satisfy your demands. However, may be it’s difficult for you to clearly tell what kind of CRM is best. Therefore, CRM firstly is provided for its basic needs, but with your experience deepens, you know more about the shortcomings of the CRM. At this time, CRM developers try their best to solve all your requirements, which means 24 hours after-sale service is available to customers.
Streamline Business Processes
Customer management allows you to deal with all details related to customers, let alone the business progresses related to them. From the leads, customers, to opportunities, contracts and payments, until closed won, CRM streamlines the whole process. You can also relate anyone of these steps to another that help you access the condition of you deals.
Automatic Reports and Funnels
Nowadays, are you still analyze reports by hands? Don’t waste your time anymore. From your first lead to plenty of contracts, CRM records all the changes during your business process. You set your goal in it, and it provides your conversion rate automatically. Your sales trend is also at a glance in reports. And this is “only the tip of the iceberg”. CRM can analyze your customer follow-up methods, times, conversion rate and period automatically. Sales funnel as well as completion rate is also easy to access. Beyond all these analyses, the performance of all employees can be checked at your hand; customers’ features and products sales condition are clearly displayed. CRM gives you the analyses of all aspects automatically, which greatly save your time and energy.
Better Customer Experience and Customer Satisfaction
All preparation above enables you to provide better and profound service to your customers. It is well-known to all that the most important step is to cultivate your customers, which directly decides the image and performance of your company. CRM helps you to identify, understand customers’ needs and you can take measures to solve their pain points and problems. No one want to wait or waste time in the communication with others. CRM saves a lot of time of your customers, which is a very important way to rise customer satisfaction.
Quick Success and High Reputation
Many companies using CRM states that their salespeople are happier with the help of CRM software and customer loyalty improved a lot than before. With better customer experience and higher satisfaction, the reputation of your company will surely improve a lot. When you access to CRM, you will find out what benefits it can bring to your business.