Manufacturing CRM Solution to Deliver Modern, Connected Experience
Build highly collaborative after-sale service team.
One view of customer account information
From order history to communications to service issues – allows marketing, sales, service teams, and manufacturers to spend less time searching and more time doing.
Master Multi-Channel Marketing & Service
Respond to prospects and customers quickly and cost-effectively through chat, web, portals, social media, email or phone. Improved communication increases marketing and customer service effectiveness.
Manage Customer Warranties
Simplify handling of warranty claims, including capturing key information from the customer, creating work orders for repairs, submitting required documentation and coordinating OEM review and approval of claims.
Automate the Quote Process
Creating quotes is time-consuming, but our CRM process makes it simpler, reduces errors, automates approvals, and enforces pricing consistency. And because quotes can be quickly converted to an order, you save on re-entry time.
Build highly collaborative after-sale service team.
All-around system applications to satisfy all your needs.
1. Market Analysis
2. Intelligent market platform
3. One-Stop Customer Service Platform
4. Intelligent Data Analysis
Marketing Activity
Marketing Plan
Lead Management
Opportunity Management
Customer Management
Equipment Delivery
Work Order
Spare parts
Customer Appeal
Equipment Data
Business Data
Service Data
Dozens of applications at your choice
All-around system applications to satisfy all your needs.
Sales Process Management
Lead Management
Market Data Analysis
Contract Management
Product Management
Receivables Management
Document & Bill Management
Channel Partner Credit Management
Order Management
Inventory Management
Sales Activity Management
Service Acceptance
Resource Scheduling
Expense Settlement
Data Analysis
Enjoy Wukong Services on Multiple Platforms
All-around system applications to satisfy all your needs.
Do you have questions?
Contact us at info@72crm.com We’ll help you identify the services that would benefit your enterprise.
Or click TRY NOW to enjoy our expectional features.