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Hotel CRM Solution for Successful Hotel Marketing
Build highly collaborative after-sale service team.
Customer Experience
Elevating customer experience can be achieved by sending out personalized automated confirmation emails when a booking has occurred. Information from the CRM system can be used to recommend nearby attractions or adding a personal touch to the room based on the customer's captured profile
Marketing Automation Tactics
One of the most fantastic ways to leverage Hotel CRM software is for automating marketing email campaigns against the database. Emails can be personalized using the database information to help nurture relationships. Staying in contact between stays with email campaigns can spark return visits and encourage positive online user feedback on social media.
Operations Management
Integrated with a CRM package to help by automating room cleaning schedules, linking work orders to rooms and the time spent on them. The history of an asset or room can be tracked to help with analyzing trends of property issues and their related costs.
Centralized Profile Database
Historical or conversational data relating to customer information is captured into a centralized database to allow sales reps and other hotel staff to access them at any time, his valuable data whether related to reservations, social media contacts or client reviews are updated in real time so information is always up to date and relevant. Since the data is created and updated in one place, the risk of duplication and incorrect data is minimized
Build highly collaborative after-sale service team.
All-around system applications to satisfy all your needs.
1. Customer Churn
2. Customer Retention
3. Customer Complaints
4. Customer Dossier
Churn Reason
Churn Process
Churn Classification: active/passive customer churn
Customer Multi-view Analysis
Customer Retention Meaning
Retention Effect
Customer Retention Definition
Retention Model
Retention Methods
Churn reason analysis
Complaint Reason
Complaint Type
Section easy to be complained
Principle to handle complaint
Foreigner most common complaint
Five principles to treat customer
Basic procedures to handle complaint
Methods to prevent complaint
Meaning to establish customer dossier
Customer regular/habit/preference
Reports: consumption frequency, consumption quality, consumption period
Explore more customer info through an integrated platform
Dozens of applications at your choice
All-around system applications to satisfy all your needs.
Customer Info
Membership Management
Member Points
Reservation
Employee Management
Customer Suggestions
Room Management
Equipment Management
Customer Behavior Analysis
Customer Model
Customer Churn
Complaints
Process Approval
Reports
Revenue Figures Analysis
Enjoy Wukong Services on Multiple Platforms
All-around system applications to satisfy all your needs.
Do you have questions?
Contact us at info@72crm.com We’ll help you identify the services that would benefit your enterprise.
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